Tiago Gonçalves

Tiago Gonçalves has a diverse work experience spanning several industries. Tiago started their career as a Retail Sales Specialist at Manor AG in 2015, where they excelled in surpassing sales targets and creating attractive sales environments. In 2017, they became a Manager at ART Leuthard Atelier & Galerie, where they managed the gallery's website and social media, conducted outreach practices, and assisted visitors. In 2018, they worked as a Sales Advisor at H&M.

In 2019, Tiago transitioned into the role of a Product Manager at BRACK.CH, where they supported senior product managers and analyzed data and marketing results. Tiago then moved on to work as a Customer Support Representative at Teleperformance in 2020, where they verified and updated information databases and solved customer issues with excellent service skills.

In 2021, they joined Cognizant as a Video Content Analyst, moderating content and managing user accounts in line with company policies. Later in 2021, they became an Event Promoter, successfully planning and promoting events and establishing connections within the music and event industry.

In 2022, Tiago worked as a CX Specialist at EVA Global, providing 24/7 support to electric vehicle drivers and ensuring a positive customer experience. Currently, they are working as a CSHD Analyst at Alphanumeric Systems, starting in 2023.

Throughout their career, Tiago has demonstrated strong customer service skills, commitment to customer satisfaction, and excellent organizational and analytical abilities.

Tiago Gonçalves obtained a Swiss Federal Certificate of Proficiency in Business Administration from AKAD between 2018 and 2019.