Bob C.

Bob C. has extensive experience in technical support and IT roles. Bob currently works at AlphaPoint as an IT Specialist, providing remote technical support to 120 employees and contractors globally. Bob also assisted in creating official documents for SOC 2 Type 2 certification. Prior to AlphaPoint, Bob worked at Hillrom as a Planning/Team Lead, where they provided technical support guidance and leadership to a team. Bob also created and managed standardized remote training for new hires, increasing efficiency by 200% to 300%, and developed knowledge base articles. Before Hillrom, Bob held various roles at different companies, including Senior Product Quality Rep/Team Lead at Hillrom, Product Quality Rep at Hillrom, Technical Support Specialist at Bob Barker Company, Deskside Support Technician at Novartis Vaccines & Diagnostics, Technical Support Specialist at .Idea, and Broker at Keller Williams Realty and Fonville Morisey Realty. Bob also worked as an Independent Consultant at Churchill Consulting and held roles at Deltacom and KMC Telecom.

Bob C. has a diverse education history. In 1986, they obtained a B.A. in Art History from Wofford College. In 1998, they attended the Computer Learning Center to study Network Engineering and Management. Bob also pursued Real Estate education at the J Y Monk Real Estate School in 2009. Additionally, Bob attended Fork Union Military Academy in 1984-1985 and Nottoway High School, although no specific dates were provided for the latter two. In 2023, they completed a certification in Data Analytics from Springboard. Bob has also acquired several certifications, such as Power BI: Dashboards for Beginners and Excel PivotTables: Mastering PivotTables and PivotCharts from LinkedIn in 2023. In previous years, they obtained certifications such as MCPS: Microsoft Certified Professional, MTA: Windows Server Administration Fundamentals - Certified 2016, CompTIA Network +, and Comptia A+.