Allen M. currently serves as a User & Product Support specialist at AlphaSense, a firm dedicated to leveraging AI for market intelligence and decision-making insights. Prior experience includes several roles at Shopify, such as Marketing Technology Manager for Growth, Technical Support Manager for B2B, and Merchant Success Manager for B2B, where Allen contributed to enhancing ecommerce and point-of-sale solutions. Prior to Shopify, Allen held the position of Technical Support Engineer Manager at Handshake, a B2B commerce platform, and was a Support Engineer Manager at cDs Global, specializing in SaaS solutions for talent agencies. Allen began the professional career as Support Engineer Lead at Boxee, known for its innovative media center software. Academic qualifications include a Bachelor's Degree in English from St. John's University, alongside ongoing education at General Assembly.
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