Daniel Charbonneau

Daniel Charbonneau is an accomplished professional in customer support management with a robust background in leading teams and enhancing service delivery. Currently serving as a Customer Service Support Manager at inBeat Agency, Daniel has previously held significant roles such as Head of Support at Convictional, where strategic planning and team development were key focuses during a period of rapid growth. Prior experience includes positions at AlphaSights, Shopify, and Apple, where responsibilities ranged from coaching and motivating team members to developing customer resolution strategies and managing call center operations. Daniel holds a diploma in Business Administration and Management from CDI College.