Tom Mangan serves as a Strategic Advisor at Patina - A Korn Ferry Company, where responsibilities include providing advisory services to Fortune 2000 companies focusing on Omni-Channel customer engagement transformation. Additionally, Tom holds advisory roles at Matrix Capital Management Company, AlphaSights, GLG Information Services, and Coleman Research. Tom's extensive background includes a tenure as Managing Director at Accenture, where leadership in the Customer Service business line for the healthcare sector was emphasized. Prior experience includes significant roles at IBM Global Business Services and Acxiom Corporation, prioritizing customer-centric transformation strategies and advanced analytics. Tom's academic credentials feature an MBA from Miami University and a BBA from the University of Cincinnati, complemented by executive development training from Emory University's Goizueta Business School.
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