Allan James Taylor is a seasoned Service Manager currently at Alscient, where they lead outstanding service delivery and customer success within the ITSM function. With previous roles at Node4 and Civica, Allan has a rich history of optimizing incident, problem, and change management per ITIL best practices. They began their career at ICM, advancing from Service Desk Supervisor to Service Desk Manager, before taking on significant management positions across various organizations. With certifications in ITIL v4 and SC and NPPV3 clearance, Allan demonstrates a strong commitment to service excellence and continuous improvement in the IT sector.
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