Floyd Sequeira is an accomplished professional with over 18 years of experience in Product Management, Customer Experience, and Service Quality. Having worked with prominent organizations like Alshaya Group and CSA Ltd., Floyd has developed a versatile skill set that includes strategic HR, automation, and cost optimization. Currently engaged in driving scalable CX solutions at Alshaya Group, Floyd's extensive background includes a postgraduate diploma in Hospitality Management from the American Hotel & Lodging Association. With more than 15 years of experience in Kuwait, Floyd excels in building and maintaining successful working relationships in diverse environments.
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