Mark Smith is an accomplished divisional training manager for H&M at Alshaya Group, responsible for the employee lifecycle across 11 MENA countries. With a strong track record in operations management, Mark successfully expanded H&M's presence in Dubai, achieving notable sales growth. Prior experience includes overseeing retail operations in the GCC at Al-Futtaim, and significant roles at Ted Baker, where Mark managed flagship stores and demonstrated leadership in various capacities, enhancing team performance and customer service standards. Mark holds a BSc (Hons) in Fine Art from Lancaster University and an HND from Manchester College of Arts and Technology.
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