Phil Mauck

Phil Mauck is currently a Product at Alt. Phil was previously a Customer Success Specialist at ForUsAll from January 2019 to February 2020. While at ForUsAll, they were the Lead SME for training new hires into the Participant Advisory team, participated in interviewing panel for recruitment strategy, and provided top tier customer support for inbound and outbound communication regarding individual 401(k) plans. In their time at ForUsAll, they completed over 14,000 phone and email support tickets using Zendesk and Salesforce platforms. Prior to ForUsAll, Phil Mauck was with Instacart as a Community Support Specialist from September 2018 to December 2018. As a Community Support Specialist with Instacart, they were a Tier 3 Supervisor support for customers and shoppers and escalated/investigated fraud, delivery complaints/refunds, chargebacks, and misconduct issues. In their time at Instacart, they successfully completed over 2,100 phone and email Zendesk tickets. Phil Mauck has also held the position of Operations Assistant at Premier Talent Partners from March 2020 to July 2020. Phil has also done Temp Work with Premier Talent Partners from October 2017 to September 2018. Additionally, Phil Mauck has experience as an IT Project Coordinator with Robert Half Technology from August 2017 to August 2017. And finally, they have also worked as a Dog Walker with Wag Dog Walkers from August 2017 to August 2018.

Phil Mauck received their Bachelor of Arts in Phil'story from the University of North Carolina at Chapel Hill. Phil then went on to obtain their Doctorate of Chiropractic from Life Chiropractic College West. Lastly, they attended South Seattle College.

Phil Mauck reports to Yang Guo, Head of Product & Data. Phil Mauck works with Hang Wang - Data Engineer, Don Goonetilleke - Data Scientist, and Cheryl Xu - Data Scientist.