Oscar Serrano

Oscar Serrano has a diverse work experience spanning multiple industries. Oscar currently holds the position of Lead IT Support Technician at AltaMed Health Services since July 2023. Prior to this role, they served as an IT Support Technician 3 at the same company from July 2020 to July 2023, where they gained experience in Solarwinds ITSM development and automation, as well as managing MDM with MaaS360.

Before joining AltaMed Health Services, Oscar worked at Molina Healthcare. From May 2017 to May 2019, they worked as an Engineer, where they were responsible for configuring and managing Symantec Ghost imaging solution, developing Ivanti Appsense migration tool process, and implementing Checkpoint Gaia with multiple policy servers. Prior to this role, they served as an EIS Specialist from March 2015 to May 2017, where they handled tasks such as configuring Cisco VOIP phones, troubleshooting Cisco WebEx, managing Checkpoint encryption, and supporting desktops, laptops, and mobile devices. Oscar also worked as a Desktop Support Technician from April 2012 to March 2015.

Oscar began their career as a Lab Assistant at California State University, Dominguez Hills from August 2011 to March 2012. Oscar also gained valuable experience as a Geek Squad member at Best Buy from August 2001 to March 2008.

Overall, Oscar Serrano has demonstrated expertise in IT support, technical troubleshooting, system administration, and project management throughout their work experience.

Oscar Serrano began their education in 2001 at ITT Technical Institute Torrance, where they pursued a degree in Computer Electronics Engineering Technology with a focus on Computer Engineering. Oscar successfully completed the program in 2003.

In 2009, Oscar enrolled at El Camino College and earned an Associate of Arts (A.A.) degree in Economics. Oscar attended the college for two years before ultimately transferring to California State University-Dominguez Hills.

At California State University-Dominguez Hills, Oscar pursued a Bachelor of Arts (B.A.) degree in Computer Technology/Computer Systems Technology. Oscar commenced their studies in 2011 and completed their degree in 2013.

Furthermore, Oscar Serrano obtained the VMware Mobility Associate certification from Pearson VUE in December 2013.