Roberto Hens is currently the Head of the Continuous Improvement Office and a Software Development Manager, leveraging over 17 years of experience in project management and technology consultancy. They have held various leadership roles, including Practice Leader for the Public Sector and Senior Business Manager, and have been actively involved in academia as an associate professor at Universidad Rey Juan Carlos. Roberto earned a Doctorate in Information and Communication Technologies and multiple master's degrees in related fields. Their expertise encompasses agile methodologies, process improvement, and service science management.
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