Michael Cordeiro is an experienced technical professional currently serving as a Customer Support Engineer at Alteryx since April 2022, where responsibilities include providing high-quality technical support for various products, troubleshooting complex issues, and collaborating with teams to resolve escalated problems. Prior experience includes a Technical Writer role at Alchemer, where Michael developed extensive documentation, managed a significant web transformation project, and implemented a ticket deflection solution that improved customer support. Earlier positions feature roles as a Technical Support Specialist and involvement in live music events, enhancing skills in customer service and operational support. Michael holds a Bachelor’s Degree in Communications and Music Industry from James Madison University and an earlier degree in Music from West Virginia University.
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