Sergei B. is an experienced manager of IT service management processes and teams in SaaS/MSP environments, with a focus on escalated situations. They currently serve as the Director of Engineering at Altinity, Inc. and have held various leadership roles, including Manager of Product Experience Escalations at Celonis and Senior Escalation Manager at MongoDB. Sergei has an extensive educational background, pursuing multiple master's degrees in Cybersecurity and Business Administration, alongside an Engineer's degree in Electrical Engineering. Their previous experience also includes positions at Peak Hosting, Arces Network, and IBM Canada.
This person is not in any teams
This person is not in any offices