Jonathan Baird has extensive experience in customer service and operations management, currently serving as the Director of Customer Care at ALTOR since February 2025. Previously, Jonathan held the position of Manager of Pharmacy Client Installation and Operations at Highmark Inc. from August 2020 to February 2025. Additional roles include Manager of Customer Experience Operations at Kennametal and Customer Escalations Leader at Dick's Sporting Goods, demonstrating a strong background in leadership and process improvement. Jonathan's educational credentials include a Master of Business Administration with a focus on Business Analytics from California (2020-2022) and a Bachelor's degree in Business Administration from Thiel College (2004-2008).
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