Robert Alvarez is the Director of Workforce Management at ALTOUR, where they have focused on reducing operating expenses and enhancing customer experience since 2013. With over 20 years of experience in Call Center and Workforce Management, Robert has been a subject matter expert in unified communications and has innovated customer engagement strategies. Their previous roles include Senior Telecom Engineer at CIBER, Manager of Telephony at Accent, and Call Center Operations Manager at American Express. Robert also held positions as Operations Support Analyst at Canadian Tire Corporation and Technical Support Manager at Bay Area Travel, Inc.
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