Antonio D. is a seasoned professional with extensive experience in customer support and service digitalization. Currently serving as Change and Communication Manager at Amadeus since January 2021, Antonio focuses on digitalizing learning and support services to enhance customer experience through self-service and automation. Previous roles at Amadeus include Continuous Service Improvement Manager and various leadership positions related to customer experience and service delivery spanning nearly three decades. Early career experiences include managerial roles in call center operations and food and beverage services, along with customer service at American Express. Antonio's educational background includes attendance at St Georges from 1970 to 1978.
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