Çağlar P. is an IT Operations Service Manager at Amadeus, with experience dating back to November 2019, specializing in reducing the Mean Time To Recover (MTTR) of business-critical incidents and enhancing communication during crises. Previous roles include Information Technology Support Specialist at Amadeus, where responsibilities involved providing L2 & L3 support, as well as serving as an Application Analyst at BRF, focusing on process development and project management. Additional experience includes working as an IT Support Specialist at Özel Bandırma Royal Hastanesi and as a Subject Matter Expert at vSplash, with expertise in data analysis and customer relations. Çağlar P. holds a Bachelor's degree from Osmania University, obtained in 2014.
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