Juana Arenas is a seasoned professional with extensive experience in process improvement and customer support, currently serving as a Process Improvement Specialist at Amadeus since October 2014, focusing on enhancing user satisfaction through On Call Portal design and collaboration on the Hermes tool with an emphasis on UX research. Prior positions include roles as a Customer Support Specialist in Travel Agency IT at Amadeus and a Business Trainer at Wall Street Systems, where Juana delivered training and certification events. Juana's background also encompasses trading support at Vodafone, business analysis at Arcelor Mittal, and financial roles at BP OIL, ProLogis, IBM, and VINSA. Juana holds multiple degrees, including a Master's in Companies’ Research from Universidad Nacional de Educación a Distancia and certifications in coaching and business skills.
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