Mathieu Lonchampt is the Head of End-to-End Digitalization and Innovation at Amadeus since January 2012, specializing in generative AI solutions to enhance customer management operations and improve the digital customer journey. Previously, Mathieu served as the Head of Service Digitalization at Travel Distribution and Head of Service Project Management, focusing on delivering efficient and personalized customer experiences. As a Business Relationship Manager, Mathieu facilitated collaborations between internal business units and Digital & Transformation Services for customer service initiatives. Earlier experience includes working as an IT Manager at Amadeus Ireland Ltd from July 2002 to November 2003.
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