Ritesh Gurung is currently a Senior Manager in the Global Customer Care team at Amadeus Software Labs India Private Limited. With a decade of experience in customer service and operations management, Ritesh previously worked with Sabre Travel Technologies as a Supervisor in Technical Application Support and held a managerial role at Dell Financial Services, where they successfully transitioned processes from Austin to India. Ritesh has completed training towards PMP and ITIL certifications and possesses strong skills in communication, team management, and problem-solving. Ritesh earned a Master’s degree in Electronics and a Bachelor’s degree in Mathematics and Computer Science, both from Fergusson College.
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