Serena Montera is an experienced customer experience professional with a robust background in technical troubleshooting and workflow optimization. Having worked in roles from Customer Support at Zalando AG to Senior Manager Licensing Administration at ICE, Serena excels at delivering exceptional client experiences and translating complex technical requirements into practical solutions. Currently, Serena serves as a Technical Customer Support Associate at Amadeus, focusing on B2B support and enhancing user experience through troubleshooting and system configuration. With a strong academic foundation in international communication and communication systems from the Università per Stranieri di Perugia, Serena is passionate about leveraging technology and creativity to drive meaningful impact.
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