Simon Ball

Simon Ball is an experienced professional currently serving as the Head of Customer & Market Insights at Amadeus since April 2005, where leadership focuses on designing and implementing programs to enhance customer experiences for B2B clients. Prior roles at Amadeus include Senior Manager for the Voice of the Customer Program within the Airlines Customer Unit and Segment Marketing Manager for Online Travel Agencies in Europe. Simon also contributed to strategic management in the Central, Eastern & Southern Europe region. Earlier career experiences include positions as Senior Account Manager at Infocandy, Research Analyst at PIMS Associates, and Research Analyst at Firm Security. Simon holds an M.B.A. from EDHEC Business School and dual Bachelor's degrees in European Management from KEDGE Business School and Middlesex University.