Iris A.

Iris A. is a Customer Retention Specialist at AMAG Group since September 2022, focusing on identifying and calculating relevant KPIs for customer retention in the automotive sector, as well as designing a dashboard for analysis and serving as Product Owner for an AI tool assisting sales personnel. Prior to this position, Iris A. worked as a Junior CRM Business Engineer and Technical Consultant at SugarMountain CRM Consulting GmbH, where responsibilities included advising clients on marketing automation and programming custom integrations for Mautic and SugarCRM. Previous roles include Project Planner at TMI Trade Marketing Intelligence AG, Junior Project Planner at Migros-Genossenschafts-Bund, and various positions in customer service and administration. Iris A. holds a Master of Science in Wirtschaftsinformatik and a Bachelor of Business Administration in Wirtschaft - Kommunikation & Marketing from the Lucerne University of Applied Sciences and Arts.