Abhishek Sethi

Abhishek Sethi is a seasoned product management professional currently serving as a Senior Product Manager at Amazon, where responsibilities include developing machine learning products to automate and enhance contact center volume forecasting for global staffing accuracy. Prior to Amazon, Abhishek held multiple roles at American Express, including Director of Product Management, where the focus was on establishing a commercial card marketing ecosystem for enhanced acquisition analytics, and Senior Manager of Product Management, which involved automating lead generation processes for the Asia Pacific region. Abhishek began the professional journey in customer service analytics, identifying strategies to reduce call volumes. Abhishek holds a graduate degree from Delhi University and completed early education at Salwan Public School.