Achal Shah is currently an MBA Candidate at Yale School of Management and serves as a Senior Technical Program Manager for Customer Engagement Technology at Amazon, where they build conversational systems for customer service. Previously, Achal worked as a Technical Program Manager on the Alexa AI team and spent six years as a Software Engineer. They also held positions as a Product Manager intern at Redesign Health and an Associate at McKinsey & Company. Achal earned a Bachelor of Technology from the Indian Institute of Technology, Guwahati, and has completed research internships at Carnegie Mellon University and the Korea Advanced Institute of Science and Technology.
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