Aditya M. has extensive experience in customer experience management and business development, currently serving as a Manager at Amazon since February 2022, where responsibilities include developing strategies to enhance customer interactions and analyzing feedback to improve the customer journey. Prior to Amazon, Aditya held the position of Customer Experience Manager at Udaan.com, successfully optimizing resources, reducing query resolution time, and enhancing CRM systems. Experience also includes managerial roles at Rupeek and Gunnybag, where Aditya established sales teams and oversaw business development. Other positions include Business Development Manager at Urban Company and Lead at Flipkart, with earlier roles at [24]7.ai and Canarys focusing on client services and global business development. Aditya holds a Master’s degree from the Indian Institute of Management Bangalore and a Bachelor's degree in Business/Commerce from Himachal Pradesh University.
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