Adriana Duran possesses extensive experience in technical support and operations management, spanning over 15 years in various high-profile companies, including Sykes, Hewlett Packard, Amazon, and Micro Focus. Adriana began as a Motorola Technical Support Agent, advancing to roles such as Software Support Engineer and Operations Manager, where leadership of large teams and delivery of high customer satisfaction were key responsibilities. Recognized for strategic planning and operational excellence, Adriana's education includes a Bachelor in Computer Systems Engineering, a Postgraduate degree in Management of Technical Resources, an Executive MBA, and certifications in ITIL and Cisco technologies. Current academic pursuits include a focus on Artificial Intelligence for Technical Leaders.
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