Alaa Sallam is currently a Customer Service Operations Manager II at Amazon, a position held since 2024. Previously, they served as a Customer Service Manager at Amazon and as a Rider Care Manager at Nana from 2020 to 2022. With extensive experience at Vodafone from 2015 to 2018, Alaa held various roles including International Account Operations Manager and Customer Relations Senior Supervisor, where they led teams and managed client relationships effectively. Alaa also worked at Glovo as a Live Operations Manager, overseeing customer experience across multiple countries in Sub-Saharan Africa. They earned a Bachelor's degree in Arts from Ain Shams University between 2006 and 2009.
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