Alexandra Naumann has extensive experience in customer service and program management. They began their career at American Express as a Manager in Travel and Lifestyle Service from 2006 to 2011, followed by a role as Standortleiterin at Zurich Kundencenter GmbH from 2011 to 2013. From 2013 to 2016, they served as the Head of Customer Service for Germany and Austria at eDreams ODIGEO. Most recently, Alexandra has held multiple leadership roles at Amazon, including Senior Manager of EU Customer Service Process Engineering and Global Leader for Customer Service Standard Work, focusing on customer-obsessed process design and strategic program management.
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