Amalesh A

Amalesh A has extensive experience in leading teams and improving process efficiency within the technology and customer service sectors. At Amazon from August 2021 to July 2024, Amalesh served as a Lead, focusing on onboarding new processes to enhance defect elimination and troubleshooting IT, product, and workflow issues. Prior to this role, Amalesh was a Subject Matter Expert and Team Lead at Sutherland from June 2016 to August 2021, where a successful team leadership resulted in surpassing departmental goals, increasing customer satisfaction and retention, and implementing a streamlined escalation process that halved resolution times. Amalesh holds a Bachelor's degree in Computer Engineering from Loyola Institute of Technology.