Amber E. Olson is a Senior Program Manager for Associate Engagement Technology at Amazon, where they lead cross-functional initiatives to enhance coaching and performance management for customer service teams. With over 25 years of diverse experience in the tech industry, Amber has held significant roles at companies such as Iron Mountain, Siemens Business Services, and Boeing. They have a strong background in product development and management, talent acquisition, and personnel development. Amber has earned multiple degrees and certificates in engineering leadership and project management, continually enriching their expertise in the field.
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