Amith Raj is a senior workflow analyst at IntouchCX, with a professional background at Amazon as a workflow analyst and customer service specialist. At Amazon, Amith demonstrated expertise in planning and real-time workflow management for multi-site customer service operations, achieving service levels above 95% while reducing idle time by up to 20%. Amith also excelled in customer support, maintaining a high CSAT score and handling complex escalations effectively. Earlier experience includes roles as a customer service specialist, business analyst, and trainer at Amazon, and an engineering internship at TechnoLexis Pvt Ltd. Amith holds a Bachelor of Technology degree in Computer Software Engineering from Vidya Jyothi Institute of Technology.
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