Ankush Ankush is a Workforce Manager at Amazon, where they focus on capacity planning and process optimization. Previously, they held the position of Deputy Manager, Scheduling at Convergys from 2010 to 2018 and served as Lead WFM Analyst at British Telecom from 2018 to 2019. Ankush has also worked as a Business Analyst and as a Capacity Planning Manager for Global Outsourcing in the APAC region. Their expertise spans global outsourcing planning, headcount optimization, and cost optimization.
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