Athens Chen is a Senior UX Designer at Amazon, currently leading the UX of the Customer Experience Metrics management while promoting AI-driven enhancements in the design process. Previously, they owned the UX for purchase and customer services at Amazon Pharmacy and created the company's first healthcare diagnostic systems. With over 12 years of design experience, Athens has worked in various industries including fintech and marketing technology, and has contributed to significant projects that improved user engagement and operational efficiency. Athens holds a Bachelor of Fine Arts in Visual Communications from the School of the Art Institute of Chicago and is studying User Experience Design at General Assembly.
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