Avinash Menon is an accomplished program manager with extensive experience in operational leadership and customer service across various sectors. At Amazon, Avinash served as Principal Program Manager and Senior Ops Program Manager for the Shipping & Delivery Support Team from May 2020 to September 2024. Prior to Amazon, Avinash held key roles at Karvy Digikonect Ltd as Director and at Karvy Data Management Services Limited as Vice President - Contact Centre Delivery, focusing on operational delivery and business development for multiple industries, including telecom and finance. Avinash also contributed to customer experience initiatives as the National Head for Meru Cab Company and as Customer Experience Head - South at Vodafone, where management of a large-scale contact center system for 180 million customers was a notable responsibility. Avinash earned a Master of Technology in Data Sciences & Engineering from BITS Pilani and a Bachelor of Engineering in Electrical and Electronics Engineering from K.E.S N.N.P CoE Pen.
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