Ayman R. is currently an Operation Area Manager at Amazon and has been in this role since 2018. Prior to this, Ayman worked as a Team Manager at Sutherland from 2016 to 2018, where they managed a team of 25 members, focusing on performance and coaching to ensure high-quality service delivery. Ayman also served as a Subject Matter Expert at Sutherland Global Services from 2015 to 2016, supporting teams in Egypt and India with product and process updates. Ayman's early career included various roles at Xceed, including training and customer service positions. Ayman earned a Bachelor's degree in English Language and Literature from Helwan University Cairo from 2005 to 2009.
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