Bill Grady is a creative leader and brand builder, currently serving as the Director of Design & UX Research for Customer Service at Amazon. With a notable history at IBM, they led product design for IBM Cloud, managing a team that delivered over 200 products and earned 15 international design awards. Grady previously held various roles at IBM, including brand manager for Watson and industrial designer, where they contributed to significant branding and design initiatives. They earned a Bachelor of Science in Industrial Design from Georgia Tech and an MBA from NYU, and now reside in Austin, Texas.
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