Billy Zeledon is a seasoned Business Administration professional with over 15 years of experience in Business Management, Operations, and the Contact Center/e-commerce industry. Currently serving as the Global Sr. Operations Manager for Registration and Compliance Operations at Amazon, Billy's role focuses on enhancing customer experience and organizational safety. Previously, Billy managed Risk/Fraud Operations at Bank of America and held various leadership positions at Amazon, where they directed large teams and implemented strategic operational initiatives. Billy's educational background includes studies at Universitat de Vic – Universitat Central de Catalunya.
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