Björn Carlzon is an accomplished operations leader with a Bachelor's degree in Military Science from Försvarshögskolan. They have extensive experience in leadership roles, including as Global Head of Service Delivery at Agoda, where they oversaw social media, payment, and customer satisfaction teams across multiple global sites. Previously, at Expedia Group, Björn expanded a partner-facing support team from 80 to over 400 staff while providing 24/7 support to hotel partners. Their background also includes roles in youth training for the Swedish Air Force and managerial positions at various companies, including McDonald's and Amazon, where they currently lead centralization and automation efforts for Candidate Services.
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