Brandon Asch is an IT Support Engineer at Amazon Ads in New York City, where they have resolved the highest volume of IT support tickets in 2025, earning a remarkable customer satisfaction score. With over 11 years of experience in IT support across various teams and companies, Brandon has developed a strong skill set in handling technical challenges and improving communication between technical and non-technical staff. They previously held roles such as IT Field Operations Specialist at RadNet and IT Consultant at Pentacle, where they delivered essential IT services and support. Brandon holds a Bachelor of Arts in International Relations & Affairs and History from the University at Albany, SUNY, and has completed the CompTIA Tech Career Academy’s A+ Information Technology program.
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