Brandon Thorpe is a Sr. Customer Success Manager at Amazon, building on over 11 years of experience at PayPal where they excelled in customer service management, people leadership, and operational efficiency. Brandon served as a Lead Customer Service Supervisor, leading teams to achieve key performance metrics through process improvement and focused coaching. Earlier roles included Senior Agent and Senior Customer Service Supervisor, where they emphasized strategic process improvements and professional growth. Brandon holds an Associate of Arts from Mesa Community College and a Bachelor of Arts in Political Science and Government from Arizona State University.
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