Brendon Serra is an ITSM leader specializing in minimizing disruptions and aligning IT operations with business goals. They have a proven track record in change management and CMDB integrity, having led significant improvements at organizations like Whole Foods and Universal Music Group. Brendon currently pursues a Master’s Degree in IT Management at Stevens Institute of Technology while also studying for a Bachelor’s Degree in Health Services at Clemson University. They thrive in structured yet collaborative environments, with a focus on process design and continuous improvement.
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