Brian Ackerman is a customer operations and service delivery leader with over a decade of experience transforming customer experiences, optimizing quality assurance, and managing remote teams. Currently serving as an Operations Manager at Amazon, Brian has previously held leadership roles at Visa as a Manager in Client Care and at Solix Inc. as Director of Customer Care Solutions. With a foundation in leadership learned during their service as a Combat Medic in the U.S. Army, Brian emphasizes workforce management, KPI-driven leadership, and digital transformation. Brian is pursuing a Bachelor of Applied Arts and Sciences in Business Administration with a focus on Human Resources at Texas A&M University–Central Texas.
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