Brian Coffin is a seasoned professional with over 15 years of experience in program management and customer success, currently serving as a Sr. Manager at Amazon in the Account Health Support division. Previously, Brian played critical roles at Amazon and Safeway, where they established and grew Amazon’s Account Health Service to over 1,400 personnel and saved millions through process improvements. Brian has a strong background in analytics-based strategies and has significantly impacted customer service and satisfaction across various global markets. Additionally, Brian is an advisory board member for Customer Experience at UC Irvine and is pursuing a degree in Business Administration and Management at Arizona State University.
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