Brian Ferguson has over two decades of experience in operations and customer service management. Starting at Lazarus Department Store from 1990 to 1997 in a sales role, Brian transitioned to Telespectrum as Operations Manager from 1999 to 2005. Since April 2005, Brian has been with Amazon.com, initially serving as Quality CS Manager and advancing to Executive Customer Relations Manager in January 2015, demonstrating a strong commitment to enhancing customer relations and quality assurance within the company.
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