Brian M. is a dedicated Incident Management and IT Operations professional with over six years of experience. They held various roles, including Helpdesk Technician at the California Department of Business Oversight, Helpdesk Administrator at National Veterinary Associates, and Service Reliability Sr. Administrator at Riot Games, where they led incident response and problem resolution efforts. Currently, Brian works as an Incident Manager at Amazon. Their background includes extensive experience with system administration, technical support, and process improvement in incident management.
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