Brittany Rose Smith is a people-driven leader with a passion for delivering intuitive customer experiences. Currently serving as a Senior Program Manager for Amazon Games, they are dedicated to building world-class support strategies across multiple gaming businesses. Previously, Brittany held various roles at Amazon, including Principal Product Manager for Customer Service CX Metrics and Sr. Manager for Games CX Program Management, where they focused on enhancing customer support and experience metrics. Brittany earned a Bachelor of Science in Anthropology and Spanish from the University of Wisconsin-Madison and also studied at Universidad Complutense de Madrid.
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