Bronwen Smith has extensive experience in customer service and team management across various industries. Starting as a Telemarketing Team Manager at HomeChoice from October 2004 to September 2014, Bronwen developed skills in coaching, performance improvement, and customer satisfaction. Subsequent roles included Customer Service Manager at Wonga.com from November 2014 to May 2022, where responsibilities involved managing KPIs and compliance, followed by a position as Casino Shift Manager at Dialect Outbound Services from May 2015 to May 2022, focusing on team motivation and conversion targets. From April 2017 to May 2022, Bronwen served as WebChat Team Leader at Capita. Currently, Bronwen works as a Project Implementation Specialist at Sigma Connected Group since November 2022 and as a Digital Manager at Amazon since September 2020. Additional competencies include query resolution and strategic coaching, evidenced by previous roles. Education was completed at Strandfontein Secondary School from 1997 to 2001.
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