Bruna Sousa is currently the Leader of Technical Support & Quality, Integration for LATAM at Amazon, overseeing the technical support and quality teams within the integration ecosystem. They previously held roles in customer experience and account management at companies including MundiPagg, VTEX, and Real Protect, developing strategies for customer satisfaction and enhancing operational efficiency. Bruna’s early experience includes positions at Itaú Unibanco and Clínica São Vicente. They hold a Bachelor of Business Administration from Unigranrio and a certification in E-commerce management.
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