Byron Samayoa

Byron Samayoa is an experienced customer service professional currently serving as a Delivery Station Customer Service Associate at Amazon since October 2020. In this role, Byron manages customer inquiries related to redelivery requests for missed packages, ensuring effective communication with delivery partners and maintaining updated delivery information. Previous roles at Amazon include Learning Trainer, Non-Inventory Receiver, and Process Assistant, among others, where Byron focused on training and onboarding new hires in safety procedures and operational best practices. In addition, Byron is a Salesforce Administrator as part of the Correlation One Salesforce 3.0 program, gaining practical expertise in leading CRM tools. Byron holds a Bachelor of Arts in Public Relations and Mass Communication from California State University-San Bernardino, complemented by recent training in Salesforce Administration.